Wednesday, July 22, 2009

Support Should Never Be Necessary

Support Should Never Be Necessary - The Daily WTF:

Client Issue: 'Has ANY person in your company ever Looked at or tryed to READ any maniual man u all something like thet that it's funney even after 7 years I still LAUGH any way some people like Ta know I mean Ya know!'

Problem Point: We failed to provide the client with a version of their manual in garbled, unpunctuated non-english.

Improvement Goal: Many companies miss the garbled, unpunctuated non-english market segment completely, and we should not be one of them. It's important to remember that for every client that understands 'Click the 'submit' button to save your changes', there's another that only understands 'klik tHe summit butt on two SAVE yer changez ya know ya know'."

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